Privacy Policy

Sandcraze Pty Ltd trading as Brisbane Business Equipment (BBE) respects your rights to privacy under the Privacy Act 1988 (Cth) and complies with the Australian Privacy Principles (APPs). This policy sets out the practices we have put in place to protect your privacy and personal information. Please read the policy carefully.

This Privacy Policy covers Sandcraze Pty Ltd trading as Brisbane Business Equipment.

PERSONAL INFORMATION WE COLLECT FROM YOU

Personal information is any information or opinion that identifies or can be used to identify an individual. We may collect or hold the following personal information about you:

  • your contact details, for example your name, company name, email address and telephone number;
  • your billing details and address, including bank account and credit card details;
  • when applying for credit with Brisbane Business Equipment, information relevant to assessing and managing your credit application;
  • your geographic location and IP address;
  • opinions you have shared or communicated to us, such as survey responses, support queries, blog comments and feedback;
  • social media handles; and
  • other personal information that you choose to disclose in your interactions with us.

Our target customers are business entities and government agencies, therefore our collection of personal information is limited. We will only collect personal information which is reasonably necessary for the provision of our services or administering our business.

When we collect personal information, we will take reasonable steps to let you know how and why we are doing so. You can choose not to provide personal information we request; however, this may result in us not being able to provide you with the goods, services, assistance or information you require.

HOW WE COLLECT PERSONAL INFORMATION

Brisbane Business Equipment collects personal information directly from you in a number of different ways, for example when:

  • you interact with us, or when you order products and/or services from us;
  • you apply for a job with us, including where we review your application and contact referees;
  • you complete a credit account application with us;
  • you visit our website, including when you send messages via the live online chat function or submit a question via our online enquiry form; and
  • you provide information via the online services and support sections available on our website.

Sometimes we collect your personal information from third parties where it is reasonably necessary to do so. If we collect personal information about you from a third party, we will take reasonable steps to notify you of that collection where required by law.

We may, at your request, collect information from your legal or financial advisers or other representatives. If you apply for a job with us, we may collect your personal information from a recruiter we have engaged or from your referees.

HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we collect to provide our goods and services to you and administer our business. This may include:

  • verifying your identity;
  • communicating with you;
  • assessing your eligibility for products and services;
  • processing orders and delivering products to you;
  • administering your account;
  • providing assistance and support;
  • notifying you of updates and offers;
  • sharing useful content;
  • measuring customer satisfaction;
  • analysing your use of our services;
  • diagnosing problems;
  • improving our services and website; and
  • providing you with a personalised website experience where appropriate.

If you have applied for a job with us, we will use your information to assess your suitability for employment with us and for related recruitment purposes.

MARKETING USE

We may use or disclose your personal information to let you know about our products and services or when we are running promotions or competitions. Our marketing activities may include email correspondence, mail, telephone, other electronic means or through third-party channels such as social networking sites.

From time to time, we may also acquire marketing databases from third-party providers. Where we use personal information obtained from a third party for direct marketing, you may request information about the source from which we obtained your personal information, subject to applicable privacy laws.

You can opt out of direct marketing communications at any time by using the unsubscribe facility provided or by contacting us. We will action your request as soon as reasonably practicable.

NON-PERSONALLY IDENTIFIABLE INFORMATION

We may also use information in aggregated or de-identified forms to improve our services, including:

  • administering our website;
  • producing reports and analytics;
  • advertising our products and services;
  • identifying user demands; and
  • assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as customer feedback, blog comments and testimonials on our website, may be available for others to see.

If you subsequently remove this information, copies may remain viewable in cached or archived pages on other websites or if others have copied or saved the information.

HOW WE TAKE CARE OF YOUR PERSONAL INFORMATION – STORAGE AND SECURITY

We take reasonable steps to protect the security and confidentiality of your personal information which is in our possession or control. We use a variety of techniques to protect your information from unauthorised access, destruction, use, modification or disclosure, such as:

  • maintaining information security management practices designed to protect personal information;
  • using secure servers and networks;
  • using electronic security systems, such as firewalls, data encryption and password protection;
  • employing security measures for access to our systems;
  • maintaining document storage security policies;
  • controlled access to our buildings and offices; and
  • confidentiality obligations placed on our employees and service providers, with access to information limited to those who need it to perform their duties.

We may store personal information physically or electronically on our premises or with third-party data storage providers. Where we do this, we use contractual arrangements and other reasonable measures to require those providers to appropriately protect personal information and restrict the uses to which they can put that information.

We cannot guarantee the security of online and electronic data transmission and communications, but we take reasonable steps to ensure the security of information transmitted between us and you.

If we become aware of an eligible data breach involving your personal information, we will respond to the breach in accordance with our obligations under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

WHAT HAPPENS WHEN WE NO LONGER NEED YOUR PERSONAL INFORMATION

We will only keep your personal information for as long as we require it for the purposes for which it was collected, or as otherwise required or permitted by law.

We are also required to keep some personal information for certain periods of time under applicable laws.

When we no longer require your personal information, we will take reasonable steps to ensure that it is securely destroyed or de-identified, unless we are required or permitted by law to retain it.

USE OF OUR WEBSITE

When you visit our website, we may collect certain information about your visit and how you use our website. This may include information such as your IP address, browser type, device type, operating system, the pages you visit, the links you click and other information about your interaction with our website.

We may use cookies and similar technologies to help our website function properly, understand how visitors use our website, improve your experience and, where applicable, support our marketing and advertising activities.

A cookie is a small file that is stored on your device when you visit a website. Cookies can help us recognise your device and remember certain information about your visit.

You can manage or disable cookies through your web browser settings; however, doing so may affect the functionality of some parts of our website.

We may use third-party services and technologies, such as analytics, advertising, social media, online chat and website functionality providers. These providers may collect information about your use of our website in accordance with their own privacy policies.

Where our website contains links to third-party websites or services, those websites have their own privacy practices and we are not responsible for how they collect, use or protect your information. We recommend that you review the privacy policy of any third-party website you visit.

SHARING YOUR INFORMATION WITH OTHERS

We do not sell personal information about our customers.

We may disclose your personal information where reasonably necessary for the purposes described in this Privacy Policy or where permitted or required by law, including:

  • to third-party providers who assist us to provide you with goods or services;
  • to finance providers where you have applied for finance in connection with the purchase of our products or services, for the purpose of submitting and processing your finance application;
  • to our professional advisers, who assist us to administer our business, such as our accountants, lawyers and auditors;
  • to marketing agencies who assist us to communicate with you;
  • to logistics providers who assist us in the storage and delivery of goods;
  • to government, regulatory authorities, law enforcement agencies and other third parties where we are required or allowed to do so by law, regulation or applicable industry codes;
  • where we reasonably believe disclosure is necessary to protect the rights, property or safety of Brisbane Business Equipment, our customers or third parties;
  • to protect our copyright, trade marks and other legal rights;
  • where you have provided your consent to the disclosure;
  • if you are applying for employment with us, to recruiters we have engaged and/or your referees; and
  • where there is a change of control or potential change of control in one of our businesses, whether by merger, sale, transfer of assets or otherwise, customer information, which may include personal information, may be transferred to a potential purchaser under appropriate confidentiality arrangements.

We will take reasonable steps to ensure that third parties receiving your personal information appropriately protect that information, including where appropriate through contractual obligations.

CREDIT INFORMATION

Brisbane Business Equipment predominantly provides goods and services to business customers. We may provide commercial credit to eligible customers through our standard trading accounts, including 7-day payment terms.

When you apply for a trading account with Brisbane Business Equipment, we may collect personal information relevant to assessing and managing the account. This may include:

  • your name and contact details;
  • your business name and business contact details;
  • information provided in your credit application;
  • identification information where required;
  • information about your business and its trading history;
  • information relevant to assessing your ability to meet payment obligations; and
  • information about payments, outstanding amounts and the operation of your account with us.

We may use this information to:

  • assess and establish a trading account;
  • determine appropriate payment terms and credit limits;
  • manage and administer your account;
  • monitor payments and outstanding amounts;
  • recover amounts owing to us;
  • manage credit risk and prevent fraud; and
  • comply with our legal and regulatory obligations.

Where reasonably necessary and permitted by law, we may obtain information from publicly available sources or other third parties to assist us in assessing or managing a commercial credit account.

We may disclose credit-related personal information to our professional advisers, service providers, debt collection providers, insurers and other parties where reasonably necessary to assess, administer or manage your account, recover amounts owing or where otherwise permitted or required by law.

Commercial credit includes credit provided for business or commercial purposes, including goods or services purchased in connection with running a business where payment is deferred. The Australian Privacy Principles generally apply to the handling of personal information associated with commercial credit where the organisation is subject to the APPs.

FINANCE APPLICATIONS

Where you apply for finance through a third-party finance provider in connection with the purchase of our products or services, we may collect and provide the information required to submit your application to that finance provider.

The finance provider is responsible for assessing and approving the finance application. The finance provider may collect, use and disclose your personal and credit information, including obtaining information from credit reporting bodies, in accordance with its own privacy policy and applicable privacy laws.

Brisbane Business Equipment does not independently assess or approve applications for finance provided by third-party finance providers and does not obtain credit reports from credit reporting bodies for the purpose of approving those finance applications.

If you have questions about how your personal or credit information is handled by a third-party finance provider, you should refer to that provider’s privacy policy or contact them directly.

OVERSEAS DISCLOSURE OF PERSONAL INFORMATION

Some of the third-party service providers we use to operate our business, website and services may store or process personal information outside Australia.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient appropriately protects your personal information and handles it in accordance with applicable privacy laws.

The countries in which personal information may be stored or processed may vary depending on the service providers and systems we use. Where it is practicable to specify the countries in which your personal information is likely to be disclosed, we will identify those countries in this Privacy Policy.

CHANGES TO PRIVACY POLICY

We want to ensure our Privacy Policy remains current. This policy may be updated from time to time to reflect changes to our business, services, systems or privacy obligations.

Where changes to our Privacy Policy are material, we will provide reasonable notice of the changes before they take effect where appropriate. Notice may be provided by posting the updated policy on our website and/or by email.

Any changes will be consistent with applicable privacy legislation.

Please review this Privacy Policy periodically for any updates.

ACCESSING YOUR PERSONAL INFORMATION

You have the right to request access to personal information we hold about you and to request its correction.

We will deal with requests for access to personal information in accordance with the Australian Privacy Principles.

If you wish to:

  • request access to or correction of your personal information; or
  • make a complaint in relation to privacy and/or the handling of your personal information,

please contact us using the details set out in the “Contact Us” section below.

We will generally provide you with access to your personal information unless there is a legal reason why we are unable to do so.

There are circumstances where we may refuse access, including where:

  • providing access would pose a serious threat to the life, health or safety of an individual or to public health or public safety;
  • providing access would have an unreasonable impact on the privacy of another individual;
  • the request is frivolous or vexatious;
  • the information relates to existing or anticipated legal proceedings and would not ordinarily be accessible as part of those proceedings;
  • providing access would be unlawful;
  • providing access would be likely to prejudice certain enforcement-related activities; or
  • providing access would reveal evaluative information generated within a commercially sensitive decision-making process in circumstances permitted by the Privacy Act.

If we refuse access, we will provide written reasons for our decision unless the Privacy Act permits us not to do so.

REQUESTING CORRECTION

We will take reasonable steps to ensure that personal information we collect, use or disclose is accurate, complete and up-to-date.

You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you or if your personal details change.

If you consider any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may contact Brisbane Business Equipment using the details set out in the “Contact Us” section below and request that we correct or update the information.

We will consider your request and take reasonable steps to correct personal information where appropriate.

If we refuse your request to correct personal information, we will provide you with written reasons for our decision unless the Privacy Act permits us not to do so. Where appropriate, you may request that we include a statement with your personal information noting that you consider the information to be inaccurate, out of date, incomplete, irrelevant or misleading.

We will retain information where required to do so by applicable laws or industry codes.

If you are concerned that we have provided incorrect personal information to another organisation, you may ask us to notify that organisation of the correction. We will take reasonable steps to do so where appropriate and required by law.

COMPLAINTS

If you believe we have breached this Privacy Policy or any of the Australian Privacy Principles, you should make a complaint to us in the first instance.

Please address your complaint in writing using the email address provided in the “Contact Us” section below and provide as much detail as possible about the circumstances giving rise to your complaint.

On receiving a complaint, we will undertake an internal investigation and may contact you if we need further information.

We aim to provide a written response as soon as practicable and will keep you informed if more time is required.

If you are unhappy with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint to the OAIC is available on the OAIC website: https://www.oaic.gov.au/privacy/privacy-complaints

CONTACT US

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Brisbane Business Equipment:

Brisbane Business Equipment
Sandcraze Pty Ltd
Phone: 07 3255 9500
Email: sales@bbe.net.au
Address: Unit 1, 747 Fairfield Road, Yeerongpilly QLD

LAST UPDATED

Last updated: August 2026